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Why Startlogic.com sucks!

Location: Blogs Mike
Posted by: Mike Murray	4/16/2006
I feel like I need to spread the word about Startlogic.com. The worst web hosting company I have ever had the displeasure of dealing with. But hey, don't take my word for it check out StartlogicSucks.com for a whole bunch of people who feel the same way I do! Last fall I ordered the WindowsLogic webhosting package to host murraynet.net (this site). It started out OK, but within two weeks I started having people tell me they couldn't get to my site. I'd check it and it wouldn't come up. This was usually hours later. I finally setup WhatsUpGold to monitor my site remotely and found it would be unavailable anywhere from minutes to hours a day. I started complaining to tech support and they would always tell me "We don't see a problem, check your local PC." I would tell them that my PC was fine and that I couldn't access it from my work or other family member's PC either. They would tell me that my server was working fine and they couldn't help me. Amazingly about 5 minutes after these phone calls it would start working again. One day in February of 2006 my server became unavailable for several hours. I called technical support and was told that there were no known issues. I was fed up. I started calling back and looking for managers. I finally got to someone who admitted the entire server was down and that all sites on that server would be unavailable for at least the next 24 hours. I said "So you are admitting that your front line people lied to me." He said "They didn't lie, they were just uninformed." I replied "Wait a minute! The tech support person said he could access my site just fine. You just told me the server is down completely and that no sites on that server would be available for the next 24 hours!! Are you lying to me now?" The reply I received was classic startlogic BS: "I'm sorry sir, I can't help you any further." After a little more bickering with this person I was told I would receive another three months of hosting for free. Fast forward to last week. I finally got my server setup at home and moved murraynet.net to my server running on my FIOS connection. I decided that since I still had several months of service left with Startlogic (did I mention they suck?) that I would use thier server to FTP backup copies of my site and database files each night. I emailed technical support and asked them to drop murraynet.net from their DNS servers and set IIS to respond to www2 and ftp2 (.murraynet.net). The email I received back was obviously from a total idiot. He said "without DNS how to you expect us to do this?" I replied and said "I am hosting my own DNS. All you need to do is update the HOST_HEADERS in IIS and I will take care of the rest." Two days pass with no response from them. I guess I threw them for a loop. That was a little to technical for them to understand. It probably went to 4th tier support. Evidently even they didn't get it because I finally got an email back saying "Your ticket has been closed." I checked and they didn't update the HOST_HEADERS!!! UGH!! I decided I was finished with them. I sent them an email (in great detail like this blog entry) explaining to them that I was done with them and since they didn't meet their uptime guarantees I wanted to take advantage of their 'guaranteed satisfaction or your money back' clause. I was immediately told that I could only cancel within the first 30 days. I replied that it didn't matter because they didn't meet their uptime guarantee. I couldn't believe his response "If you want to get your money back you'll need to have your attorney contact our legal department." Wow. I won't even bother to tell you about the conversation I had with Yasmin who called me back a few days later. Oh... yes I will. She told me that to cancel my account she was going to charge me a $50 early termination fee. Yes! That's right! They are at fault, admitted they lied, told me to call their legal department and then tell my they are going to charge me a cancellation fee? I hit the roof. I just told her to do whatever she needed to do. If they charged me though, I would sue for damages in the largest amount I could possibly go for and I hung up on her. We will see what they do next. Tags: Startlogic, Startlogic Review, Startlogic sucks, start logic web hosting, startlogic windowslogic

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